Support plans for any stage of your business
Whether your business is just getting started or growing revenue at scale — we have a support plan that fits your needs.
Services
Support Channels
Email + Slack
Email + Slack + Phone
Support Hours
Mon-Fri — 9AM-5PM
Mon-Fri — 9AM-5PM
Mon-Fri — 9AM-5PM
Priority Response Time
24 hours*
8 hours*
Defined in SLA
Standard Response Time
2 business days
16 hours*
Defined in SLA
Dedicated Support Channel
Dedicated Escalation Email**
Migration Support
Onboarding Support
2 Onboarding Sessions
1 month Dedicated Onboarding
Custom
Service Level Agreement
Standard SLA
Enterprise SLA
Technical Account Manager
At additional cost
Training Hours
At additional cost***
3 sessions
Billing Run Assistance
At additional cost
Quarterly Business Review
With purchase of TAM
*within business hours
** Direct support email reserved for critical issues on production environment
***Training for sellers not included
Why Solvimon
Helping businesses reach the next level
The Solvimon platform is extremely flexible allowing us to bill the most tailored enterprise deals automatically.
Ciaran O'Kane
Head of Finance
Solvimon is not only building the most flexible billing platform in the space but also a truly global platform.
Juan Pablo Ortega
CEO
I was skeptical if there was any solution out there that could relieve the team from an eternity of manual billing. Solvimon impressed me with their flexibility and user-friendliness.
János Mátyásfalvi
CFO
Working with Solvimon is a different experience than working with other vendors. Not only because of the product they offer, but also because of their very senior team that knows what they are talking about.
Steven Burgemeister
Product Lead, Billing
